01
The device is not the one on the policy
Why it stands out
The serial number visible in the settings screenshot does not match the policy record.
It could be nothing, if
It could be a warranty replacement that was never reported to the insurer.DEMO-0006
Handset screen damage. The device shown was not the device insured.
84
Suspicion / 100
Closed — substantiatedWhat was flagged 01
What the claimant told us
“I dropped my phone on the pavement outside work and the screen shattered. It is the phone on my policy, bought last year.”
The photographs 04
4 photographs were analysed for this claim. Vericlaim does not keep the photographs themselves after the analysis. Open them in this claim’s file in your claims system.
Outcome
SubstantiatedSIU file 2026-0744, withdrawn by claimant 21 August 2026
Claimant withdrew the claim when asked to produce the device. The serial belonged to a handset sold second-hand three weeks earlier.
Everything above is an investigative aid. It reports what did not line up and what might explain it. It does not determine that anyone has done anything wrong, and it must not be treated as though it does.